Date: Wed, 26 Jul 2000 14:49:48 -0400 (EDT) From: EarthLink-MindSpring To: Shell Customer Subject: Discontinuation of Shell Service Dear EarthLink-MindSpring member: Our records indicate that you are subscribed to the EarthLink-MindSpring Shell service. We regret to inform you that on September 30, 2000, this service will be discontinued. We apologize for any inconvenience this change in service may cause you. Please note that the service will continue to work as it does now until September 30. This should provide you with ample time to move any mail or files you have stored on your account. Beyond September 30, EarthLink-MindSpring will provide a forwarding service for your incoming email through December 31. Although we will no longer offer Shell service, EarthLink-MindSpring is committed to offering the very best in PPP Internet service. To help ease the transition, we are offering all Shell customers six months free Internet service. To take advantage of this offer, please call (888) 258-9902 and ask for the "Netcom Shell" offer. Be sure to mention registration code #400054842. Please Note - this offer is only available to current Shell customers and is not available through the main sales desk. You must call the number above to take advantage of this offer. If you have questions regarding the discontinuation of the Shell service, including how to setup mail forwarding or how to move files off of your account, please review our Shell transition FAQ at http://www.earthlink.net/shell.html or contact our Migration Support group at (888) 258-9902. The Migration Support team is available Monday through Friday, from 9:00a.m. - 6:00p.m. PDT, and will be happy to assist you. The EarthLink-MindSpring Team shellhelp@earthlink.net (888) 258-9902 ------------------------------------------------------------- Date: Wed, 2 Aug 2000 19:13:42 -0400 From: EarthLink-MindSpring To: Shell Customer Subject: Extension of Mail Forwarding Dear EarthLink-MindSpring member: Since the initial email announcing the discontinuation of Shell service, many of you have contacted our support desk and posted in the mindspring.users.shell newsgroup with many questions and concerns. The most common concern has been the period of time mail forwarding would be available. In response, mail forwarding will be extended for an additional year - through December 31, 2001. Please note that while forwarding has been extended for one year, changes to the forwarding address will not be possible after December 31, 2000. Discussion on alternative shell service providers is going on in the Usenet newsgroup - mindspring.users.shell. You may wish to join in and take advantage of some of the research your fellow shell users have done. This newsgroup is only available through your shell account, or a MindSpring branded EarthLink PPP dialup account. If you would like to setup mail forwarding, or have any other questions regarding the discontinuation of the Shell service, please review our Shell transition FAQ at http://www.earthlink.net/shell.html or contact our Migration Support group at (888) 258-9902. The Migration Support team is available Monday through Friday, from 9:00a.m. - 6:00p.m. PDT, and will be happy to assist you. The EarthLink-MindSpring Team shellhelp@earthlink.net (888) 258-9902 -------------------------------------------------------------